Payment Terms

Online – Please note that our Online Store uses 128bit "bank-grade" encryption for your safety. You can be sure that your online transactions are safe and secure. Credit card information is not stored after orders are fulfilled. Our store is open 24/7 for your convenience!

Mail or Fax in PDF Order form – We accept all major credit cards, checks , bank drafts or money orders made payable to the, 4480 Oak Street, Room 1H43, Vancouver, BC V6H 3V4

Returns/Refunds Policy

All sales on the BCCH Holiday Card website will be transacted in Canadian Dollars. All of our sales are final. There are no refunds or exchanges on product sold through our gift shop. We do make exceptions on product ordered online if it is received damaged. Although we make every effort to ensure the product is packaged properly we have no control over damage that may take place in transit from manufacturing to the end consumer. If you receive damaged product please contact the directly at 4480 Oak Street, Room 1H43, Vancouver, BC V6H 3V4, or via Tel: 604.875.2000 ext. 5393, or via the Website:, or via Email: and we will exchange the damaged product for new product.

Privacy Policy
We do not sell, share, trade or in any other way make your name, email address or other information available to any other party.
Secure Online Shopping
We use 128bit "bank-grade" encryption for your safety and uses Trustwave SSL Validation Certification.
* Free shipping on orders placed before September 22nd applies to personalized card orders that are shipped by and from the production company.
Pre-packaged orders are mailed from BC Children's Hospital by volunteers via Canada Post.